Add Issue Comments to Emails
JETI's default email template (called Default in the template editor) is prepared to render comments into the email body when the "Add comments to outgoing emails" options is enabled. However, if you develop your own custom email template from scratch or not based on Default, you'll have to add velocity template code to render the comments.
In order to append issue comments to the outgoing emails, two requirements must be met:
- You enable the option "Add comments to outgoing emails" in the corresponding component (Email button, Bulk Email, Post Function, Event Notification)
- You add a template fragement to your email template that will render the comments.
The template fragements are different for HTML and TEXT emails. Copy and paste the below code to your templates or use the Field Picker dropdown and select "Comment".
Non-restricted comments only
Only public (non restrcited, i.e. Visible by anyone) comments are added to the emails. This is done to prevent revealing secured comments unintentionally.
Comments in HTML Emails
Comments in Text Emails
Reverse Comment List
Normally comments are rendered by date ascending. To render them latest on top, you must reverse the list:
In operations when the users enter a comment (like issue update, or workflow transitions), the comment they enter can be referred to as $!comment or $!htmlComment depending on the content type of the template.
In other cases, afte reversing the comment list, you can access the last one easily:
Without reversing the list first, access the last comment as:
Acces All Comments (even restricted ones)
To access all comments of an issue, use the $commentManager object.