Email Audit Log

This is an old documentation

This documentation page is valid upto version 7.0.28 of Email This Issue.

For 7.1 and later versions, the documentation is in a new location.

Email audit log is a chronological list of emails received or sent using JETI allowing you to track all correspondence that is related to an issue.

The email log contains

  • sent emails (labelled as "John Doe has emailed this issue")
  • received emails of both two types:
    • emails from which new issues are created (labelled as "John Doe has created issue by email")
    • emails from which comments are added to existing issues (labelled as "John Doe has commented issue by email")

Issue Tab

Email log related to an issue is displayed in an Issue Tab.

Global Email Log

Admins can browse the global email log in the Emails tab of JETI's configuration screen. Search over all email fields and by date is possible.

Emails are listed by date descending.

Reply, Reply All and Forward


Email Log offers email operations like Reply, Reply All and Forward for each email that is sent or processed using Email This Issue.