FAQ

THIS PAGE IS BEING EXTENDED WITH TOPICS AND TYPICAL QUESTIONS

What does JETI mean?

JETI stands for JIRA Email This Issue. This is the short name of this add-on.

How do I install license keys?

See detailed instructions here

Do you provide free community or non-profit licenses for your products?

Yes, we do, however the license keys are issued by Atlassian. Read through this page to learn how you can receive your keys.

Why cannot I see the Email Button in the issue screen?

There may be multiple reasons why Email button is not shown. Read on to understand what happens.

Can Email This Issue send auto reply or acknowledgment emails to the sender of incoming emails?

Absolutely. There are multiple ways to achieve this. Read through this page to understand which alternatives is best for you.

Why don't I get any emails?

There may be numerous reasons why you don't get emails from JETI/JIRA. Read through the possible causes.

I get duplicate emails. Is this normal?

No, absolutely not. See how to prevent duplicates.

I don't want to show real user names as sender of emails. Can I customize the From attribute of emails?

Yes, sender is easily and flexibly configurable. See details how.

 Can I see somewhere the emails that were sent or received using JETI?

JETI provides an issue specifc and a global log of emails. Read How to view log of incoming and outgoing emails for more information.

I don't want that emails can be sent to any email address. Can I restrict recipients somehow?

Yes, there are multiple ways to impose restrictions.

There is an email loop and issues are being created continuously

Email loops might happen as a result of misconfiguration. However it is easy to stop it.

My Mail app on iOS does not show attachments sent with JETI. What can I do?

Mail app on iOS devices does not handle multipart/related emails correctly. See what to do.

Can I route emails to multiple projects via the same Mail Handler?

Email This Issue Mail Handler can do a lot with the incoming emails, e.g. it can initialize issue fields based on the incoming email. Part of this, it can route emails to multiple projects.