
Email This Issue for Jira
The bridge between Jira and Email
Comparison table of mailing capabilities of Jira and Email This Issue for Jira
- Filter by use case. Primarily benefits:
Feature | Jira out-of-the-box | Jira Service Management | Email This Issue CLOUD | Email This Issue SERVER & DATA CENTER |
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Outgoing Email Options | ||||
Custom email templates Email Users
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Notifications | ||||
Support for single email
addresses stored in custom
fields via event notifications Email Users
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Event notifications in
Notification schemes Email Users
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Event notifications with
JQL conditions Email Users
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Manual Email Defaults | ||||
Manual email options editing
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Send issue details to users and to external email addresses (Email button)
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Miscellaneous | ||||
Send emails from workflow transitions
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Delete SMTP prefix from outgoing emails
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Send auto-acknowledge /auto-reply emails to senders
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Generate From address and Sender name from fields or custom fields
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Send predefined responses (manually generated responses,not Confluence content pasted)
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Distribution lists
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Execute workflow transitions based on outgoing manual emails
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Supporting CC and BCC recipients
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Incoming email options | ||||
Mail Handlers | ||||
POP3 / IMAP accounts handling
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Fallback to a default reporter
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Process incoming emails as new issues or comments
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Create or Comment Or Link mail handler based on JQL
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Execute workflow transition on issues upon processing emails
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Remove previous messages from reply emails using split regex
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Field Actions based on incoming emails | ||||
Initialize issue fields from email in new or existing issues
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Find issues related to incoming emails using issue fields
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Email filtering
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Execute workflow transitions based on regular expressions
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Attachment handling | ||||
Name and size based attachment filtering
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MD5 hash based attachment filtering
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Configuration | ||||
Sender blacklist
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Recipient whitelist
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Recipient blacklist
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Import/Export feature
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Additional features | ||||
Searchable audit log of emails sent or received
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JQL functions to search for issues sent / created or commented via emails
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RestAPI to send emails
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Multiple SMTP server support
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- Not supported
- Supported
- More info