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The bridge between Jira and Email

Comparison table of mailing capabilities of Jira and Email This Issue for Jira

  • Filter by use case. Primarily benefits:
Feature Jira out-of-the-box Jira Service Desk Email This Issue CLOUD Email This Issue SERVER & DATA CENTER
Outgoing Email Options
Custom email templates Email Users
Notifications
Support for single email addresses stored in custom fields via event notifications Email Users
Event notifications in Notification schemes Email Users
Event notifications with JQL conditions Email Users
Manual Email Defaults
Manual email options editing
Send issue details to users and to external email addresses (Email button)
Miscellaneous
Send emails from workflow transitions
Delete SMTP prefix from outgoing emails
Send auto-acknowledge /auto-reply emails to senders
Generate From address and Sender name from fields or custom fields
Send predefined responses (manually generated responses,not Confluence content pasted)
Distribution lists
Execute workflow transitions based on outgoing manual emails
Supporting CC and BCC recipients
Incoming email options
Mail Handlers
POP3 / IMAP accounts handling
Fallback to a default reporter
Process incoming emails as new issues or comments
Create or Comment Or Link mail handler based on JQL
Execute workflow transition on issues upon processing emails
Remove previous messages from reply emails using split regex
Field Actions based on incoming emails
Initialize issue fields from email in new or existing issues
Find issues related to incoming emails using issue fields
Email filtering
Execute workflow transitions based on regular expressions
Attachment handling
Name and size based attachment filtering
MD5 hash based attachment filtering
Configuration
Sender blacklist
Recipient whitelist
Recipient blacklist
Import/Export feature
Additional features
Searchable audit log of emails sent or received
JQL functions to search for issues sent / created or commented via emails
RestAPI to send emails
Multiple SMTP server support
  • Not supported
  • Supported
  • More info