IT Service Management

Achieve excellence in business services delivery.

Transform your digital landscape with ITSM Solutions at the core 

Ready to kickstart your ITSM journey but unsure where to begin?

Look no further! 
We offer you modern, cost-effective IT service management solutions that can scale with your business. Our experts lead the way in Jira Service Management integration and help you meet your IT and business service challenges with a proven methodology.

ITSM Challenges

Modernizing your organization's digital services and devices require IT teams to keep up and support those vital resources.

Adopting the best practices in IT services is crucial for aligning your services with the business and providing great customer and employee experiences. And as your organization grows, it becomes increasingly important to ensure business teams make the most of new technology.

Jira Service Management

Jira Service Management is Atlassian’s IT service management tool for all teams. JSM passed the PinkVERIFY ITIL 4 assessment and is now officially certified ITIL®-compliant by Pink Elephant, the world's leading IT Service Management consultancy.

Unlock high-velocity ITSM teams

Jira Service Management is designed to help you unlock high-velocity ITSM teams by empowering them to deliver great service fast, bringing visibility to work, and accelerating the flow between development, IT, and business teams. 

In-depth IT service management

It encompasses deeper service management practices across service requests, incidents, problems, change, knowledge, asset, and configuration management.

Email-based ITSM

Our productivity app, Email This Issue for Jira is integral to our ITSM approach. It helps you keep in touch with all stakeholders inside or outside your company by sending them support emails without switching to an email client. It also processes incoming emails to create or comment on issues, upload attachments, trigger transitions, set fields, or completely ignore an email.

By connecting a support email with Jira Service Management, real-time notifications are automatically sent to the user as the service representative progresses on their issue. This can help streamline technical support and improve the quality of customer service.

Benefits of ITSM Services

Empower users

Empower your employees with self-service tools and training to resolve issues quickly and efficiently, driving productivity across the business. 

Improve collaboration

Our ITSM solution is designed for collaboration, helping you achieve DevOps success by connecting your teams with a highly collaborative platform that leads to faster response times and effective allocation of activities. 

Enhance reporting

Our ITSM solution provides data and reporting functionality, enabling your IT leadership teams to identify areas for improvement and make informed decisions.

Automate processes

Our ITSM solution streamlines your processes through automation, allowing your teams to focus on higher-priority projects and maximizing the return on your operational costs. 

Adopt best practices

Aligning IT services with the business is critical to providing great customer and employee experiences. We help you adopt best practices in IT services, enabling you to deliver the services your customers and employees expect.

Realize the full value of your IT investments

Unlock the full potential of your technology investments with our modern ITSM system. META-INF ITSM experts can help accelerate your IT services transformation, driving efficiency, productivity, and customer satisfaction.


We offer a comprehensive suite of services to deliver successful Jira Service Management projects, including:

  • Discovery, assessment

  • Project scoping 

  • Jira Service Management implementation

  • Data migration

  • Optimization

  • User and administrator training. 


Atlassian Platinum Solution Partner logo

Atlassian recognizes META-INF as a Platinum Solution Partner Enterprise. We have extensive experience with Jira Service Management as a powerful ITSM tool, combined with outstanding consulting, sales and technical services to Atlassian customers of every size and industry around the globe.

We meet the highest Atlassian requirements in Cloud, Data Center, Security, and Marketplace programs. Our deep understanding of Atlassian products enables us to deliver exceptional ITSM value to you.

Tap the expertise of our 8 certified Atlassian, cloud, ITSM and ITIL professionals. We can provide you with tailored ITSM consultancy, seamless implementation and cloud migration.

ITSM Specialized Partners are exceptional service management professionals with strong roots in IT and service delivery processes, as well as ITIL methodology and the deployment Atlassian products for enterprise-level customers.

Companies who chose us

Don't believe us?
Read what our customers said

We would love to hear from you and appreciate your feedback in any form!

Richter Gedeon Nyrt.
Atlassian Consulting

In 2019, we implemented a Jira & Confluence-based PPM system at Richter, primarily to support project management. The META-INF team provided professional support during the implementation and operation, always finding solutions to our more complex questions.

Miklós Gondolovics
Head of IT PMO
Atlassian Consulting

We implemented Jira and Confluence with the help of META-INF. Working together has been efficient and inspiring, all our processes have become more transparent, and the quality of our service has improved. SLA measurements and Dashboard have increased our efficiency.

Áron Bóra
CEO and IT Leader
Atlassian Cloud Migration

Thanks to thorough planning and dedicated work, the migration project proceeded smoothly from start to finish, and our new system launched on time and operates flawlessly. The expertise and experience of the team played a significant role in this, greatly assisting us in our collaborative efforts. They always strived to find quick and acceptable solutions for unforeseen issues that arose.

Róbert Szabó
IT System Administrator
Rufusz Computer Informatika Zrt
Atlassian Consulting

We have been working with META-INF for more than two years. With their help, we have implemented JSM to unify IT ticketing for the group. Since then, we have worked with them on several similar projects. META-INF has provided a high level of support throughout.

Péter Bertha
IT Director

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