The article focuses on the most common challenges whilst delivering support in ITSM, especially when it comes to managing multiple Service Desks simultaneously. We also recommend you our solutions for Jira Service Management and explain how they work together to help you achieve the best results in providing top-notch customer service.

From ticket creation through to object management and notifications, take your asset management processes to the next level by combining Atlassian tools (Jira Service Management and Assets) with a sprinkling of ScriptRunner.

Explore how to make the most of your Atlassian tools to proactively manage inventory and assets, whatever industry you’re in. Claw back time, money and environmental impact by improving the efficiency of your digital processes.

Good business processes should feel simple to those applying them, but it’s not always the case when implementing them through your tools. How do you manage decision branching, escalation, SLAs in a way that is meaningful and impactful within your tools? Take Jira Service Management to the next level and learn how to bend it to fit your organisation, rather than the other way around: advanced automation does not have to be difficult.

ingatlan.com decided to migrate to the Atlassian Cloud after nearly ten years on the Server platform. Learn how they skimmed down the number of apps needed to only one: Email This Issue for Jira, and how the users welcomed the changes in their Jira system.

The company first encountered Jira-based solutions in 2017. At this time, it primarily used Jira to optimize IT operation and development tasks and track partner and service provider contracts. In the same year, they also launched an IT Service Desk service that handles more than 8,000 reports and data stored related to the washing system available for the commercial textiles division.

The extensive client and user base means that the company actively searched the market for a solution to facilitate its routine service desk tasks for clients and team members. At a META-INF Atlassian Day in the summer of 2017, the company's leadership finally first truly encountered Jira. In their own words, it was "love at first sight."