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  • Next-level asset management automation with Atlassian tools

    Warren Da Costa
    |
    2023-06-30

    From ticket creation through to object management and notifications, take your asset management processes to the next level by combining Atlassian tools (Jira Service Management and Assets) with a sprinkling of ScriptRunner.

    Explore how to make the most of your Atlassian tools to proactively manage inventory and assets, whatever industry you’re in. Claw back time, money and environmental impact by improving the efficiency of your digital processes.

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  • Making complex Jira Service Management automations easy with ScriptRunner

    Reece Lander
    |
    2023-06-30

    Good business processes should feel simple to those applying them, but it’s not always the case when implementing them through your tools. How do you manage decision branching, escalation, SLAs in a way that is meaningful and impactful within your tools? Take Jira Service Management to the next level and learn how to bend it to fit your organisation, rather than the other way around: advanced automation does not have to be difficult.

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  • Service management in the Atlassian environment

    Eszter Kecskés D.
    |
    2023-06-05

    The company first encountered Jira-based solutions in 2017. At this time, it primarily used Jira to optimize IT operation and development tasks and track partner and service provider contracts. In the same year, they also launched an IT Service Desk service that handles more than 8,000 reports and data stored related to the washing system available for the commercial textiles division.

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  • Complete IT department with an Atlassian armory

    Eszter Kecskés D.
    |
    2023-06-05

    The extensive client and user base means that the company actively searched the market for a solution to facilitate its routine service desk tasks for clients and team members. At a META-INF Atlassian Day in the summer of 2017, the company's leadership finally first truly encountered Jira. In their own words, it was "love at first sight."

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