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  • Service management in the Atlassian environment

    Eszter Kecskés D.
    |
    2023-06-05

    The company first encountered Jira-based solutions in 2017. At this time, it primarily used Jira to optimize IT operation and development tasks and track partner and service provider contracts. In the same year, they also launched an IT Service Desk service that handles more than 8,000 reports and data stored related to the washing system available for the commercial textiles division.

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  • Complete IT department with an Atlassian armory

    Eszter Kecskés D.
    |
    2023-06-05

    The extensive client and user base means that the company actively searched the market for a solution to facilitate its routine service desk tasks for clients and team members. At a META-INF Atlassian Day in the summer of 2017, the company's leadership finally first truly encountered Jira. In their own words, it was "love at first sight."

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  • Jira Service Management at Graphisoft

    Eszter Kecskés D.
    |
    2023-05-25

    Graphisoft, founded in 1982, has grown from one of the first Hungarian garage startups into a global enterprise. Its flagship product is Archicad, the market-leading BIM (Building Information Modeling) architectural software, which has facilitated the work of thousands of architects and designers, and is today available in 27 languages across 108 countries.

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  • "I wanna Jira with you!" Nationwide IT customer services at InfoComplex

    Eszter Kecskés D.
    |
    2023-05-25

    Separating repetitive tasks from large projects was a major headache for the company. Instead of individual sub-workflows, they wanted their clients to be able to follow the project as a whole. In addition, it was important to control access and user privileges: the company works with 100 clients every day, with a total of around 3,500 users.

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