Enterprise Service Management: Manage the requests of your employees and customers efficiently in one pattern 👩💻

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START: unlike usual, 4 p.m.!

What does this mean? Customer experience is crucial for businesses. The satisfaction of internal customers is closely related to the success of the business. When employees are satisfied and efficient, it also affects the satisfaction of external customers.

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On October 26, we would like to show you how Jira Service Management can help you with this, how you can manage the needs of your external and internal customers under one roof.

For the first time in the history of META-INF, you can count on a methodological lecture, where you will receive useful tips from one of the country's ITIL masters. We also bring you META-INF customer stories, so you can see how it works, how Jira Service Management became part of their IT strategy.

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We end the evening with the usual toasted sandwich and 1-2 drinks. 🍻

👉Need some inspiration? Immerse yourself in the best moments of the Hungarian Atlassian Meetups so far.
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Planned program:

3:30 p.m. - 4:00 p.m. Registration

4:00 p.m. - 4:10 p.m. Welcome
🎤 Attila Gáspár - META-INF

4:10 p.m. - 4:30 p.m. Black belt service management - Methodological lecture
🎤 Zoltán Nagy - ITIL Master, ExperienceIT Group
💬 "80% of GDP is now services: instead of buying and owning devices, customers expect measurable results, instead of salespeople, they look for partnership cooperation.

IT service providers within the company are no exception: internal customer dissatisfaction can lead to continuous conflicts, shadow IT or outsourcing.

What will make the external customer loyal to the service provider in the long term, and what will make the internal customer satisfied?"

4:30 p.m. - 4:50 p.m. JSM as a "quality assurance system" in the work processes of an HR Service Provider - Customer Story
🎤 Gergely Nyaka - HR rent Kft - Foreign Business Manager

4:50 p.m. - 5:20 p.m. 🍻Networking break🍻

5:20 p.m. - 5:40 p.m. Jira for everyone! - Customer story
🎤 Gergely Fehér - Director, SwS Operations and Delivery - Graphisoft
💬 It shows the journey from the introduction of Jira and Confluence to the fact that the entire company is now using it.

What problems did you encounter during scaling, and how could they have been avoided?
What future plans do you have for the unification and expansion of the JSM solutions that have already been implemented in various areas and are now to be implemented?

5:40 p.m. - 5:50 p.m. ACNC - UX research, results future plans - Product
🎤 Fruzsina Sipka - META-INF

5:50 p.m.- 6:10 p.m. We have several reasons to celebrate
🎤 Attila Gáspár, Tibor Hegyi - META-INF
💬 We have now organized the meeting of the Hungarian Atlassian community for the 25th anniversary.

In addition, we once again achieved an important Atlassian milestone by obtaining the ITSM specialization

6:10 p.m. 🍻Networking, closing🍻
🥪 Informal conversation over toeasted sandwiches and beer with our speakers, experts and other participants.

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We look forward to seeing you!
The META-INF Team